Privacy Policy

Ian Chen Property Sdn Bhd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information that you provide to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, submit an enquiry, or use our property-related services.

1. Information We May Collect

We may collect personal information including, but not limited to:

• Full name
• Phone number
• Email address
• Contact details
• Property preferences
• Preferred location
• Property budget
• Property ownership or rental information
• Information submitted through website forms, WhatsApp, email or other communication channels
• Information required for property enquiries, appointments or transactions
• Technical information such as IP address, browser type and website usage information

Where necessary for a property transaction or related service, we may also request additional information or documents.

2. How We Collect Your Information

We may collect your personal information when you:

• Submit an enquiry through our website
• Contact us through WhatsApp, telephone or email
• Request information about a property
• Arrange a property viewing or appointment
• Register your interest in buying, selling, renting or investing in a property
• Provide information directly to our team
• Interact with our advertisements or online platforms

Our website may also automatically collect certain technical information through cookies, analytics services or similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Recommend suitable properties
• Arrange property viewings or appointments
• Provide information about properties, projects and related services
• Communicate with you regarding your enquiry
• Process or facilitate property-related transactions
• Maintain our customer and enquiry records
• Improve our website, advertising and services
• Conduct internal analysis and reporting
• Send relevant property updates or promotional information where permitted
• Comply with applicable legal and regulatory requirements

We will only use personal information for legitimate business purposes related to our services or other purposes permitted by law.

4. How We Store and Protect Client Information

Ian Chen Property Sdn Bhd takes reasonable measures to protect personal information under our control. Client information may be stored in secure digital systems, business communication platforms, customer databases, cloud storage systems or physical records where necessary. We take reasonable precautions to reduce the risk of:

• Unauthorised access
• Unauthorised disclosure
• Loss of information
• Misuse of information
• Modification of information
• Accidental deletion or destruction

Access to client information is limited, where reasonably practicable, to authorised employees, representatives, agents or service providers who require the information to perform their responsibilities. Where third-party technology or cloud service providers are used, we take reasonable steps to work with reputable providers and maintain appropriate protection of personal information.

5. Disclosure of Personal Information

We do not sell or trade your personal information. Where necessary to provide our services or facilitate a property transaction, information may be shared with relevant parties such as:

• Property owners
• Property developers
• Property agents or negotiators
• Lawyers
• Financial institutions or mortgage representatives
• Valuers
• Government authorities or regulatory bodies
• IT, hosting, cloud storage or technology service providers
• Other professional service providers involved in a property transaction

We will only disclose information where reasonably necessary, permitted by law, required by law, or where appropriate consent has been obtained.

6. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business records, resolve enquiries or disputes, and comply with legal or regulatory requirements. When personal information is no longer reasonably required, we may securely delete, destroy or anonymise the information, subject to applicable legal requirements.

7. Marketing Communications

From time to time, we may contact you regarding properties, projects, promotions, market updates or services that may be relevant to you. Where required, such communications will only be sent with your consent. You may ask us to stop sending marketing or promotional communications at any time by contacting us.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our website, improve website performance, measure advertising effectiveness and provide a better browsing experience. Information collected may include your IP address, device information, browser information, pages visited and interactions with our website. Third-party services such as Google Analytics, Google Ads, Meta or other advertising and analytics platforms may also use cookies or similar technologies in accordance with their respective privacy policies. You may manage or disable cookies through your browser settings.

9. Third-Party Websites

Our website may contain links to third-party websites or platforms. Ian Chen Property Sdn Bhd is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

10. Your Rights

Subject to applicable Malaysian laws, you may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request that we stop using your information for direct marketing
• Raise questions or concerns regarding how your personal information is handled

We may require reasonable verification of your identity before processing certain requests.

11. Personal Data Protection

We aim to process personal information in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (Act 709) and applicable amendments, regulations, standards and guidelines.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies or legal requirements. The latest version will be published on our website together with the date it was last updated.

13. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or how your information is handled, please contact: Ian Chen Property Sdn Bhd Phone / WhatsApp: +60 19-462 6878 By submitting your personal information to us or using our services, you acknowledge that you have read and understood this Privacy Policy.